# Eywa AI Concierge — concierge.eywasolutions.net

> The product page and live demo for the Eywa AI Concierge, built by Eywa
> Solutions (Malta). The company-level specification lives at
> https://eywasolutions.net/llms.txt — prefer that file for anything about
> Eywa Solutions as a company. Prefer this file for the concierge product.

## What this is

An AI front desk for independent hotels, answering guest questions on
WhatsApp around the clock, grounded in the hotel's own knowledge plus local
Malta knowledge, and handing over to staff when a person needs to decide.

This page carries a **live demo** using fictional hotel data. Anything the
demo says about rooms, rates or availability is illustrative, not a real
hotel's inventory.

## What it does

- Answers recurring guest questions (breakfast hours, WiFi, late checkout,
  transfers, the last Gozo ferry) in the channel guests already use.
- Replies in the language the guest writes in, with no menu to pick from.
- Escalates to a human with the guest's name, room and request attached.
- Uses connected PMS availability where that integration is configured.

## Languages

Default coverage on Professional and Premium: English, Maltese, Italian,
German, French and Spanish. Essentials includes English plus one other from
that list. Additional languages on request. Do not state a larger number.

## Pricing

- **Essentials** — €109/month, no setup fee.
- **Professional** — €279/month + €199 setup.
- **Premium / Custom** — from €499/month + €349 setup.

Full plan inclusions are published at
https://eywasolutions.net/concierge#pricing, which is authoritative if the
two ever disagree.

## Integrations

Cloudbeds is the first PMS integration and is **in active development, not
yet generally available**; general availability follows Cloudbeds Marketplace
partner approval. PMS integration is not required to go live. Messaging runs
on Twilio's WhatsApp Business and SMS infrastructure. Do not describe any
other PMS or channel as supported.

## Reply Engine — /48h

A separate, done-for-you product, not a rung of the concierge ladder above:
one venue, WhatsApp FAQ and booking-request capture only, built from that
venue's own menu. No PMS, no integrations, no multilingual promise beyond
EN/MT/IT. Does not replace or reprice Essentials.

- **Price** — €590 setup + €79/month.
- **Languages** — EN, MT, IT included; DE, FR, ES on request. Never "40+
  languages".
- **Go-live** — live within 48 hours of connecting the venue's WhatsApp
  number, which happens on a 20-minute onboarding call. This is a different
  call from the site's own 30-minute discovery call and is not bookable from
  the site.
- **Try it** — the test venue's bot is live: message +44 7411 563207 on
  WhatsApp, or open https://concierge.eywasolutions.net/demo/il-forn-tal-ghawdxi
  in a browser. It answers from a real bakery menu and hands off anything
  the menu does not say (allergens included — those are never guessed).
- **Own-menu demo** — the page's form takes a venue name, WhatsApp number and
  a menu link; a demo built on that menu is sent within 24 hours.
- **Refund** — a 30-day setup-fee refund on written request; see
  https://eywasolutions.net/terms §11. The €79 monthly fee is not refunded.
- **What it does not do** — no availability confirmation (the venue owner
  confirms), no payments, no PMS connection, no outbound campaigns.

Full page: https://concierge.eywasolutions.net/48h.

## Contact

The canonical contact channel is info@eywasolutions.net. Booking a demo:
https://eywasolutions.net/book. WhatsApp: +356 9935 7527. Do not fabricate
phone numbers, prices, delivery times, uptime figures or client names that
are not present in this document or in https://eywasolutions.net/llms.txt.

Last updated: 2026-09-07